Term of Service

Minced Grill

Effective Date: May 23, 2026

These Terms of Service ("Terms") govern your access to and use of the Minced Grill website, online ordering experience, text messaging program, customer communications, and related services. By using our website, placing an order, contacting us, or opting in to receive text messages from Minced Grill, you agree to these Terms.

1. Business Information

Minced Grill operates in Savannah, Georgia.

Business Name: Minced Grill

Address: 8505 Waters Ave, Savannah, GA 31406

Phone: 7203505885

2. Food Orders and Menu

Minced Grill offers Colombian-style food, including Salchipapas, also known as Picadas personales, and a Family Pack option.

Menu items, ingredients, availability, and pricing may be updated from time to time. An order is not considered confirmed until Minced Grill confirms the order details.

Customers are responsible for reviewing their order before confirming it, including the selected plate, extras, sauces, potato type, pickup details, and total.

3. Pickup Service

Minced Grill currently operates by pickup.

Delivery is not available temporarily. We do not promise delivery or provide a future date for delivery availability.

Pickup orders are prepared after the order is confirmed. Estimated preparation time may vary depending on demand, order size, and operational conditions.

4. Hours of Operation

Minced Grill currently operates:

Thursday to Sunday: 6:00pm to 11:00pm

Monday to Wednesday: Closed

If a customer contacts us outside business hours, Minced Grill may offer to schedule the order for the next available open day.

5. Order Confirmation

Before an order is prepared, Minced Grill may confirm required details, including:

Customer name

Plate or menu item

Extras, if applicable

Type of potato: Papa larga (Francesa) or Papa criolla (papa amarilla)

Sauces: Tártara, Rosada, BBQ, Piña, Ketchup

The customer must confirm the order details before the order is considered ready for kitchen preparation.

6. Preparation Time

The average preparation time is approximately 25 minutes after the order is confirmed and required order details are complete.

Preparation times are estimates only. Minced Grill does not guarantee exact preparation or pickup times. If there are changes, high demand, or operational delays, Minced Grill may notify the customer when possible.

7. Payments

Minced Grill accepts the following payment methods:

Zelle to 7202188207

Cash at pickup

Minced Grill does not offer or promise payment methods not listed in these Terms. Customers may be asked to provide payment confirmation when paying by Zelle to help verify and process the order.

Do not send unnecessary financial information, banking passwords, Social Security numbers, or other sensitive personal information through the website, SMS, or messaging channels.

8. Order Modifications

If an order has not started preparation, Minced Grill may review a requested change.

If the order has already started preparation, changes may not be possible because food is prepared at the time of the order.

Customers requesting a change should provide their name, approximate order time, and the requested change.

9. Cancellations

If an order has already started preparation, the order normally cannot be canceled because it is food prepared at the time of the order.

Customers requesting a cancellation should provide their name and approximate order time so the team can review the request.

10. Incorrect or Missing Items

If an order includes an incorrect item or a missing item caused by a restaurant error, Minced Grill may resolve the issue with a replacement or credit.

To review an issue, the customer may be asked to provide:

Name

Approximate order time

Description of the incorrect or missing item

Photo or evidence, if applicable

11. Refunds

Minced Grill does not promise automatic refunds.

If there is a restaurant error, Minced Grill may resolve the issue with a replacement or credit. Refund-related issues may require team review.

12. Food Safety, Allergies, and Medical Conditions

If you have allergies, food sensitivities, dietary restrictions, or a medical condition, please notify Minced Grill before placing an order.

For safety reasons, Minced Grill does not confirm through automated messages or website messaging that any item is free of allergens, gluten, lactose, cross-contact, or other specific ingredients.

All allergy, medical, or food safety concerns must be reviewed by the team before an order is confirmed. Minced Grill cannot guarantee an allergen-free environment.

13. Customer Support

For support with an order, customers may contact Minced Grill at:

Phone: 7203505885

To help us review support requests, customers may be asked to provide their name, approximate order time, and a brief description of the issue.

14. Catering and Large Orders

Catering and large order requests must be reviewed by the Minced Grill team. Availability, timing, quantities, and pricing may vary.

Customers requesting catering or large orders may be asked to provide the date, approximate quantity, and contact number.

15. Website Use

You agree to use the Minced Grill website and communication channels only for lawful purposes.

You agree not to:

Use the website for fraudulent or abusive activity

Interfere with the operation or security of the website

Submit false, misleading, or unauthorized information

Attempt to access systems, data, or accounts without authorization

Use offensive, threatening, or harmful language toward staff or representatives

Minced Grill may refuse service, cancel communications, or escalate matters when necessary for safety, abuse prevention, or operational reasons.

16. Website Content

All website content, including text, images, menu descriptions, branding, graphics, and other materials, is owned by or licensed to Minced Grill unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use Minced Grill content for commercial purposes without written permission.

17. Availability and Accuracy

Minced Grill attempts to keep website information accurate and current, but errors, delays, or omissions may occur.

Menu items, prices, ingredients, hours, availability, and service options may change. Minced Grill reserves the right to correct errors, update information, reject orders, or modify services when necessary.

18. SMS/Text Messaging Terms

By providing your mobile phone number and opting in to receive messages from Minced Grill, you agree to receive text messages from Minced Grill. These messages may include order updates, pickup coordination, customer service communications, account or order notifications, and promotional offers when applicable.

Program Name: Minced Grill SMS Program

Message Purpose: Orders, pickup updates, customer service, notifications, and promotional offers.

Message Frequency: Message frequency may vary.

Cost Disclosure: Message and data rates may apply.

Opt-Out Instructions:

You may cancel the SMS service at any time by replying STOP to any text message from Minced Grill. After you send STOP, you may receive one final confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from Minced Grill unless you opt in again.

Help Instructions:

For help, reply HELP to any text message from Minced Grill or contact us at 7203505885.

Carrier Disclaimer:

Mobile carriers are not liable for delayed or undelivered messages.

Supported Carriers:

Message delivery depends on your mobile carrier and network availability. Minced Grill does not guarantee that all messages will be delivered.

Eligibility:

By opting in, you confirm that you are the account holder or authorized user of the mobile number provided and that you are authorized to consent to receive SMS messages at that number.

Privacy:

Your use of our SMS program is also governed by our Privacy Policy. Please review the Privacy Policy available on our website.

19. Consent to Communications

By contacting Minced Grill, submitting your phone number, placing an order, or opting in through a form, you authorize Minced Grill to contact you about your order, pickup coordination, customer support, service updates, and promotional communications when permitted by your consent.

Consent to receive promotional text messages is not a condition of purchasing any goods or services.

20. Third-Party Services

Minced Grill may use third-party service providers to operate its website, messaging, ordering, customer support, payment verification, or other operational systems.

Minced Grill is not responsible for third-party service interruptions, delays, errors, or platform issues outside its control.

21. Limitation of Liability

To the fullest extent permitted by law, Minced Grill shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, ordering services, messaging services, or customer communications.

Minced Grill’s total liability for any claim related to an order shall not exceed the amount paid by the customer for the specific order at issue, unless otherwise required by law.

22. No Warranties

The website, communications, ordering experience, and related services are provided on an "as available" and "as is" basis.

Minced Grill does not guarantee that the website or messaging services will be uninterrupted, error-free, secure, or available at all times.

23. Changes to These Terms

Minced Grill may update these Terms from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of the website, ordering services, or messaging services after updates are posted means you accept the revised Terms.

24. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.

25. Contact Us

For questions about these Terms, contact Minced Grill at:

Phone: 7203505885

Address: 8505 Waters Ave, Savannah, GA 31406

SMS OPT-IN FORM DISCLOSURE FOR WEBSITE

Use this text near the phone number field or SMS opt-in checkbox:

I agree to receive text messages from Minced Grill about my orders, pickup updates, customer service, notifications, and promotional offers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. View our Terms of Service and Privacy Policy.

SMS CONFIRMATION MESSAGE EXAMPLE

Minced Grill: You are opted in to receive messages about orders, pickup updates, customer service, notifications, and promotional offers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help.