Privacy Policy

Minced Grill

Effective Date: May 23, 2026

Minced Grill respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, place an order, contact us, or communicate with us by phone, text message, or other messaging channels.

1. BUSINESS INFORMATION

Minced Grill operates in Savannah, Georgia.

Address: 8505 Waters Ave, Savannah, GA 31406

Phone: 7203505885

2. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, including:

Name

Phone number

Order details

Pickup details

Payment confirmation details when you choose to pay by Zelle

Support request details, such as order time, issue description, missing or incorrect items, or customer service concerns

Allergy or food safety information only if you voluntarily provide it so our team can review and escalate the request properly

We do not ask customers to provide unnecessary sensitive personal information.

3. HOW WE USE YOUR INFORMATION

We use customer information to:

Receive and confirm food orders

Coordinate pickup orders

Confirm order details, preparation status, and estimated pickup time

Communicate with customers about their orders

Provide customer support

Review order issues, complaints, payment questions, or food safety concerns

Send service-related messages

Send promotional or marketing messages only when you have provided proper consent

4. SMS/TEXT MESSAGING PRIVACY

By providing your phone number and opting in to receive text messages from Minced Grill, you agree to receive SMS messages related to orders, pickup coordination, customer service, order updates, and, when applicable, promotional offers.

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us at 7203505885.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services necessary to deliver SMS communications.

5. SHARING OF INFORMATION

Minced Grill does not sell customer personal information.

We may use service providers only when necessary to operate our business, such as website hosting, messaging delivery, order management, customer support, or operational systems. These providers are only allowed to use information as needed to provide services to Minced Grill.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except for aggregators and providers of the text message services necessary to deliver SMS communications.

6. PAYMENTS

Minced Grill may accept payments by Zelle or cash at pickup. If you send a Zelle confirmation or payment-related message, we may use that information only to verify or support your order.

We do not request unnecessary financial information through SMS or messaging channels.

7. FOOD SAFETY AND ALLERGY INFORMATION

If you provide allergy, medical, or food safety information, Minced Grill will use that information only to review the request and escalate it to the appropriate team.

We do not use allergy or medical information for marketing.

8. DATA RETENTION

We keep customer information only as long as necessary for business, operational, customer service, legal, accounting, or compliance purposes.

9. DATA SECURITY

We use reasonable administrative, technical, and operational safeguards to protect customer information from unauthorized access, disclosure, misuse, or loss.

No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we collect.

10. YOUR CHOICES

You may contact us to request access, correction, or deletion of your personal information, subject to legal, operational, and compliance requirements.

To stop receiving SMS messages, reply STOP at any time.

11. CHILDREN'S PRIVACY

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.

13. CONTACT US

For privacy questions or requests, contact Minced Grill at:

Phone: 7203505885

Address: 8505 Waters Ave, Savannah, GA 31406

WEBSITE OPT-IN CHECKBOX TEXT

I agree to receive text messages from Minced Grill about my orders, pickup updates, customer service, and promotional offers. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. View our Privacy Policy.

SMS DISCLOSURE TEXT FOR WEBSITE FOOTER OR FORM

By submitting this form and signing up for texts, you consent to receive text messages from Minced Grill at the phone number provided. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. View our Privacy Policy.